Customer Service

Shipping to mainland UK addresses is £5.90. All deliveries will be made by Royal Mail's 'Guaranteed Next day' service. The tracking code will be emailed to you on the day of delivery.

Deliveries should arrive the day after you make your order but should take no longer than 3 working days from your order (excluding Saturdays and Sundays).

All payments to “newear Ltd” are handled securely by PayPal. PayPal accept payment by Visa, Visa Delta, Visa Electron, Mastercard, Maestro and Solo. Payment will be debited from your card or account before the dispatch of goods you have purchased. Upon processing a transaction, Paypal will issue you with an electronic transaction receipt which will be sent to the email address you provide.

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 14 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order. From there you can arrange for them to be sent back to us through any postal/courier service.

Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 5 working days to ensure you receive what you want as quickly as possible.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your PayPal account.

Any refund will automatically be issued by cheque, posted to your address.

In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Please complete the form on the back of your invoice and send both the invoice and parcel to:

newear Ltd

Returns

Unit6,

123 Devonshire Road,

London

SE23 3LX

Under the Consumer Protection (Distance Selling) Regulations 2000, you have 7 days (from the day you receive your goods) to cancel your order with us.

In this case we will issue you with a full refund; however you will need to return the entire order at your cost (if you have already received them).

In all cases, the goods must be in their original condition and will be inspected on their return.